Capability
Life-Cycle Support
Warranty administration, repair and return, spares provisioning, training coordination.
Warranty management
We hold the OEM warranty record for items we supply and file claims on the customer's behalf. Claim status is reported until the replacement is delivered.
Repair and return
Return material authorizations, export authorization for the return leg, freight coordination, and re-import documentation. Temporary export of repairable items is handled under DSP-73 where required.
Spares provisioning
Recommended spares lists built from usage data and OEM guidance, with consumption reviews at agreed intervals to right-size stock at forward locations.
Training coordination
Operator and maintainer training arranged with the OEM, including instructor travel, export authorization for technical data, and delivery at the customer's location.